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implementation of the ISO/IEC 20000 Standard to facilitate IT Service Management in Small IT Departments - By : Christine Dufour, Claude Laporte,

implementation of the ISO/IEC 20000 Standard to facilitate IT Service Management in Small IT Departments


Christine Dufour
Christine Dufour Author profile
Christine Dufour has a master in IT Engineering at the ÉTS, and a Bachelor of Science Degree. She holds an IT department management position in the Québec public sector.

Claude Laporte
Claude Laporte Author profile
Claude Y. Laporte was a Professor of software engineering at ÉTS before retiring. He is the Project Editor of the systems and software engineering ISO / IEC 29110 standards for Very Small Entities developing systems or software products.

Christine Dufour

Author's profile

Christine Dufour has a master in IT Engineering at the ÉTS, and a Bachelor of Science Degree. She holds an IT department management position in the Québec public sector.

Program : Information Technology Engineering 

Author profile

Claude Laporte

Author's profile

Claude Y. Laporte was a Professor of software engineering at ÉTS before retiring. He is the Project Editor of the systems and software engineering ISO / IEC 29110 standards for Very Small Entities developing systems or software products.

Program : Software Engineering  Information Technology Engineering 

Author profile


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