29 Jul 2015 |
Research article |
Information and Communications Technologies
implementation of the ISO/IEC 20000 Standard to facilitate IT Service Management in Small IT Departments
Christine Dufour has a master in IT Engineering at the ÉTS, and a Bachelor of Science Degree. She holds an IT department management position in the Québec public sector.
Program : Information Technology Engineering
Claude Y. Laporte was a Professor of software engineering at ÉTS before retiring. He is the Project Editor of the systems and software engineering ISO / IEC 29110 standards for Very Small Entities developing systems or software products.